At OJM Farm & Equine, we strive to make your shopping experience as seamless and convenient as possible. Below, you’ll find detailed information about our services, including Click & Collect, delivery options, and our returns policy. If you have any additional questions or require further clarification, our team is always happy to assist.
Click & Collect
We are pleased to offer a flexible Click & Collect service for customers who prefer to pick up their orders at a time that suits them. Simply place your order online and choose the Click & Collect option at checkout. Your items will be ready for collection from our location at:
OJM Farm & Equine, Turnpike Rd, Thatcham RG18 3AP
Once your order is prepared, we will notify you via email or phone. Our team works hard to ensure your items are ready promptly, so you can collect them with minimal delay. When collecting your order, please bring a copy of your order confirmation, either printed or digital, as this will help us locate your items quickly.
Delivery
We currently offer delivery services exclusively to our local account customers. If you hold an account with us, your order will conveniently be added to your next scheduled delivery. This ensures a seamless and efficient service tailored to your needs.
If you are not an account holder and would like a one-off delivery, please call the shop on 01635 874 374 to discuss eligibility and how we can support your requirements.
Returns Policy
Your satisfaction is important to us, which is why we’ve designed a straightforward returns policy for our customers.
- Tack Shop Items: Items purchased from our tack shop are eligible for returns, provided they are unused and in their original condition with all tags intact. If you’re not completely satisfied with your purchase, we’ll do our best to resolve the issue, whether that means an exchange, credit, or refund.
- Hay/Haylage/Straw Products: For these products, we offer a conditional warranty against mould only (please note bales must be fully in-tact and unopened in order for us to collect under warranty). This reflects our commitment to providing high-quality feed for your animals. Further details about this process are available upon request.
- Feed Items: Feed items are non-refundable.
We aim to process all returns and warranty claims promptly, ensuring minimal inconvenience to you. If you have any queries about our returns policy or the specific conditions of the hay warranty, please don’t hesitate to reach out.
Contact Us
If you have any questions about the services above, feel free to contact us. Our knowledgeable team is always here to help and ensure your experience with OJM Farm & Equine exceeds expectations.